Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · Full-time

Sponsorship not specified$34k-$39kDetected 6 days ago

Data AnalysisSalesforceCRMExcelRecruitingLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

About Rewards Network For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs.
Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues.
The Client Success Manager position plays a pivotal role in retaining and maximizing the value of the restaurants on the network.

By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.
Our engaging and rewarding environment is designed to help you gain your full potential.
The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform.
Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.

Customer/client service experience is required.
Must have previous experience responding to a high volume of calls and emails related to client service.
Must have a passion for client service.
Experience using a CRM system such as Salesforce
Proficiency with MS Excel, Word, PowerPoint, and Outlook.
Ability to work independently and respond with flexibility.

This is a full-time, nonexempt position; the base compensation for this opening is expected to be $34.25-$38.70 per hour ($71,240-$80,496 annualized), based on candidate experience, skills, and other factors.

Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.
Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.
We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options.

This is a full-time, nonexempt position; the base compensation for this opening is expected to be $34.25-$38.70 per hour ($71,240-$80,496 annualized), based on candidate experience, skills, and other factors.
Competitive Paid Time Off and company holidays
Generous dining reimbursement when you dine with our restaurant clients
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free
Two dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program
Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
Catered lunches provided on Tuesdays in our Chicago office

This listing is sourced directly from Rewards Network's careers page and normalized into a canonical job model.