Brilliant

Customer Support Associate

United States · Full-time

Sponsorship not specifiedDetected 14 hours ago

SalesforceHRISCustomer SupportCommunicationCollaboration

About the role

Built with our clients in mind and a focus on creativity and technology, Brilliant curates, produces, and helps companies distribute memorable branded merchandise and custom products.
Our department sits at the intersections of product, engineering, client services, and warehousing.
This role carries significant operational responsibility and is expected to model excellence in execution, communication, and professionalism.

The Customer Support Associate is responsible for the execution of order issue resolution within our fulfillment operations department.
Reporting directly to the Customer Support Manager, the Associate is the first point of escalation for the team and acts as a subject matter expert and resource for resolving difficult, time-sensitive, or high-impact customer issues.
We accomplish our goals through demonstrated expert knowledge of how our product and services work while also providing outstanding support to both client stakeholders and internal team members, while working effectively cross-departmentally.
Flag high-risk or recurring escalation patterns to the Customer Support Manager with supporting data and recommended corrective actions.
Support clients across 180+ countries and impact the full giftee journey
As a full-service partner, we offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment and distribution.
Work with top brands and support thousands of personalized gifting experiences annually

Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

We're pleased to offer our full-time teammates Medical, Dental, & Vision benefits in addition to perks like flexible PTO, paid company holidays, and a work from home stipend for new hires!
Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
$24.00/hour plus benefits and equity About Brilliant: Brilliant is an innovative branded products and corporate gifting company.

Brilliant is an Equal Opportunity Employer.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law.
We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected.

Global footprint: Support clients across 180+ countries and impact the full giftee journey Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities EEOC Statement: Brilliant is an Equal Opportunity Employer.

This listing is sourced directly from Brilliant's careers page and normalized into a canonical job model.