Touch Support, Inc. & SNF Back Office
Vice President of Client Experience and Delivery
Seattle, Washington · Exec · Full-time
Sponsorship not specified$18k-$100kDetected 45 days ago
Project ManagementAccount ManagementBudgetingLogisticsCadenceLeadershipCollaborationCritical ThinkingMentoringMicrosoft OfficeSharePoint
About the role
- Job Purpose The Vice President of Client Experience and Delivery is responsible for managing all aspects of the department's operations.
- This includes the development and refinement of department roles, processes, workflows, and documentation.
- Additionally, the Vice President of Client Experience and Delivery sits on the Touch steering team, and has a key, collaborative role in helping to shape the future of Touch.
Responsibilities
- To build the most trusted and desirable agency in the industry.
- To create a sustainable, growing business and culture that supports a group of passionate, talented people doing smart, creative, and meaningful work for the best clients in the world.
- Mentoring team members, fostering career growth, and developing structured development plans for each person in the department.
- With Dept. leads, holding check-ins on a regular cadence, and completing periodic reviews in conjunction with established Touch processes.
- Developing and maintaining job descriptions, performance criteria, and progressions for all roles within the department.
Requirements
- Ability to work on feet for extended periods
- This team is accountable to our team members and all decisions must be made with their interest in mind and with their participation when possible.
Compensation
- Industry competitive compensation package including:
Benefits
- Medical, Dental & Vision Insurance with 100% company paid premiums for employee and immediate family
- SIMPLE IRA (full vesting on hire)
- Discretionary Profit Participation Program (vesting required)
- Family Leave Benefits (vesting required)
- Education Expense Reimbursement
- Generous PTO Policy
- The Touch Vision & Purpose
Equal opportunity
- Touch is an Equal Opportunity Employer.
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