Darktrace
Technical Success Manager
Chicago Office, United States · Mid
Sponsorship not specified$100k-$115kDetected 31 days ago
CybersecuritySOC OperationsDetection EngineeringIncident ResponseStakeholder ManagementSalesCustomer SuccessCommunicationCollaboration
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
- Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats.
- That approach matters more than ever in the era of AI.
Responsibilities
- Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
- Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
Requirements
- You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
- You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
- Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
- Final offer will be determined based on years of experience and location.
- You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
- You know how to drive adoption, retention, technical value realisation, and customer health improvement.
- You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
- You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.
Compensation
- $100,000 - $115,000 base + 80/20 commission split.
Benefits
- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Life insurance
- Commuter benefits
- Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
- Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
- Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
Company info
- Today, our customers depend on us to stay ahead.
- At Darktrace, we are energized by that responsibility.
- We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
- Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
- Identify high-value use cases that make the platform part of everyday security operations.
- Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
Equal opportunity
- Equal Opportunity Employer.
- If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
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This listing is sourced directly from Darktrace's careers page and normalized into a canonical job model.