Light & Wonder, Inc

Light & Wonder, Inc

Field Service Tech 1

Minot, ND

Sponsorship not specifiedDetected 30 days ago
Customer SupportProblem SolvingMicrosoft Office

About the role

  • The person in this position is primarily responsible for maintaining Light & Wonder (L&W) products and equipment at customer locations.
  • The ideal candidate will be located in Williston, Dickinson, or Minot
  • Learn and understand L&W gaming products, including theory of operation, abnormal operation, basic troubleshooting, and repair.

Responsibilities

  • Understand and use Service Max to manage customer tickets and submit questions to product support and parts orders.
  • Review customer issues with management and product support.

Requirements

  • Must be able to lift and carry 60 lbs.
  • Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary.
  • Ability to safely move large machines on an appropriate cart or dolly.
  • Qualifications:
  • Training and/or Experience:
  • Prefer one to three years related experience and/or training or equivalent combination of education and experience.
  • Must be old enough to enter casino customer locations.
  • Education:

Nice to have

  • Technical background, including a basic understanding of electronics and one year electrical/electronics experience is preferred.
  • You must have a valid Driver's license in the state you work in.
  • Must be able to obtain a gaming license from various gaming agencies.
  • High School Diploma or equivalent.
  • Technical/Military Training Schools are a plus.

Skills

  • Ability to follow detailed written and verbal instructions.
  • Ability to read and understand service manuals and technical bulletins including block diagrams and basic schematics.
  • Basic mechanical assembly skills.
  • Basic knowledge of electricity, electronics, and mechanics.
  • Basic knowledge of computer networking and network topology.
  • Working knowledge of Microsoft Office Suite.
  • Problem solving skills.
  • Knowledge, Skills, & Abilities:

Company info

  • Keep and track parts inventory in assigned company vehicle.
  • Provide high quality service to customers.
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This listing is sourced directly from Light & Wonder, Inc's careers page and normalized into a canonical job model.