Smartsheet

Manager, Marketing Campaign Operations

Bellevue, WA, USA · Director · Full-time

Sponsorship not specified$123k-$160kDetected 26 days ago

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About the role

That is magic at work, and it's what we show up for every day.
If you thrive on bringing order to complexity and still want to stay close to the craft, this role is for you.

Build structured onboarding and role-specific training that gets new team members producing quality work quickly
Partner with the site lead to manage day-to-day operations, escalations, and resourcing across time zones
Operational Frameworks & Process Design
Own the operating model for the COE: intake processes, prioritization logic, SLAs, handoff protocols, and escalation paths
Build and enforce QA checkpoints and review standards for all campaign deliverables before anything goes out the door
Develop playbooks and training documentation that encode best practices and enable consistent execution regardless of who's doing the work
Conduct regular QA audits and retrospectives to identify recurring failure points and drive systematic fixes
Independently own, drive and execute select marketing operations projects end-to-end, including campaign builds, process improvements, and high-stakes work that requires senior-level expertise
Model the quality standards and execution practices you expect from the team by demonstrating them in your own work
Lead audience segmentation strategy, working with Global Growth Marketing along with the COE to ensure the right messages are reaching the right people with consistency and precision

Experience standing up or scaling a shared services, COE, or offshore delivery model
Demonstrated experience managing distributed or offshore teams, with strong cross-cultural communication skills and comfort leading across time zones
Experience with BI or reporting tools such as Tableau
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Opportunities for professional growth and development including access to Udemy online courses
In addition, this role will be eligible for a market competitive incentive opportunity.
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact.
You'll have the freedom to explore, push boundaries, and grow beyond your role.

US employees receive 12 paid holidays per year
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.
US Base Salary Pay Range
$122,500 - $160,000 USD

Employer subsidized medical/vision and dental coverage for full-time employees
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
Up to 24 weeks of Parental Leave
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
15 days PTO, plus Sick Time Off
Current US Perks &
Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location.

Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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This listing is sourced directly from Smartsheet's careers page and normalized into a canonical job model.