Mixpanel
Senior Customer Strategy & Operations Manager
New York City, US (Hybrid) · Senior
Sponsorship not specified$183k-$248kDetected 4 days ago
SQLData AnalysisA/B TestingSalesforceForecastingHRISCustomer SuccessLeadership
About the role
- This isn't a role where you inherit a clean process and tune it at the margins.
- You'll work directly with CS leadership day-to-day and feed field-level insight back into the broader Revenue Strategy team and GTM leadership.
- You bring the structured thinking of a consultant and the bias for action of an operator.
Responsibilities
- Forecasting and pipeline rigor for the post-sales motion. Build and evolve how we forecast GRR, NRR, and expansion pipeline. You're technical enough to wire up the inputs yourself.
- CS systems and tooling. Partner with our systems team on our CS platform and its integrations with Salesforce and our product data. You've deployed or deeply operated one of these before and know where the leverage is.
- AI as a force multiplier. Build skills, agents, and automations that the whole CS org can adopt.
- Act as a true business partner in the room, in the work, jointly owning the outcomes.
- 5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company. Ideally smaller, fast-moving environments where you own outcomes end-to-end.
- Strong technical and analytical instincts. You write your own SQL, build your own models, and work directly with operational data.
- Structured thinking and commercial judgment. Your work is rigorous, your priorities are clear, and you build for impact.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
Requirements
- You can move from a SQL query to an exec-level recommendation in the same hour.
Compensation
- The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions.
- Variable compensation type is determined by your role and level.
- In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage.
- Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database.
- To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future.
- Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors.
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
- please note that benefits and perks for contract positions will vary*
Company info
- The Revenue Strategy & Operations team at Mixpanel partners with Regional and Global Business Leaders to set and execute revenue strategy across the customer lifecycle.
- We build the strategy, operational processes, reporting infrastructure, and decision-making frameworks that make our GTM teams successful.
- We seek to deeply understand our customers' needs, ensuring their success is our north star.
- We're Looking for Someone Who Has
- Enterprise product experience. You've worked on a product sold to Enterprise customers.
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This listing is sourced directly from Mixpanel's careers page and normalized into a canonical job model.