Iterable

Iterable

Technical Support Engineer - Deliverability

REMOTE - US · Junior

Sponsorship not specified$72k-$112kDetected 42 days ago
JavaScriptHTMLCSSSQLNoSQLPostgreSQLMySQLElasticsearchSnowflakeJiraCustomer SupportPostmanDNSLeadershipCommunicationProblem Solving

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odds of building a lasting career here

45Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Files H-1B transfers

7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of
  • our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Responsibilities

  • Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams.
  • Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
  • Collaborate closely with Engineering to support internal API integrations and custom tooling development.
  • Analyze support trends and identify opportunities to improve tooling and reduce manual work.
  • Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities.
  • Document findings and contribute to the team's knowledge base.

Requirements

  • 1-3 years of experience in a technical support engineering role or a similar role.
  • Proficiency in scripting or programming languages.
  • Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools.
  • Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp.
  • Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.
  • Familiarity with SQL (e.g., PostgreSQL or MySQL).
  • Experience with email, push, and/or SMS platforms and providers.
  • Experience with support case management platforms such as Jira or Zendesk.
  • Experience with APM tools such as Datadog.
  • Passion for building internal tools, automation, and improving operational efficiency.
  • Excellent analytical and communication skills.
  • Comfortable working in a fast-paced, cross-functional environment.
  • Nice to Haves:
  • Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases.

Nice to have

  • Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box.
  • Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency.
  • And the market has noticed:
  • Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025.
  • We've also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer's Choice for 2026, and were featured in Snowflake's Modern Marketing Data Stack 2026.
  • We welcome candidates from all backgrounds and encourage you to apply.
  • Let's shape the future of customer engagement together!
  • This role is ideal for someone who thrives at the intersection of technical problem-solving and customer impact.

Compensation

  • The US base salary range for this position at the start of employment is $72,000 - $112,000.
  • Please note that the range listed above reflects only base salary.

Benefits

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Monthly Employee Wellness allowance
  • Pre-tax commuter benefits
  • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
  • The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial.
  • In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
  • Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Company info

  • Learn more about our story and mission on our Culture and About Us pages.
  • Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation.

Equal opportunity

  • Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
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This listing is sourced directly from Iterable's careers page and normalized into a canonical job model.