SharkNinja

SharkNinja

Program Manager - Quality Excellence

Needham, MA, United States

Sponsorship not specifiedDetected 7 days ago
Product ManagementProduct StrategyJiraSupply Chain

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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • four pods, one PE playbook - run faster.
  • Consistent gates, escalation, and star reporting from Inception to EOL.
  • Cutting in-market signal-to-fix to 10 days.

Responsibilities

  • Voice of the Consumer - ensuring consumer signal drives every program decision, not just the ones that are easy to act on.
  • Own the PE star prediction tracker - managing ACE status across the portfolio and driving actions on any program trending below 4.5 stars before it reaches the P2 gate.
  • Manage competitive samples and test tracking, ensuring the PE organization has the right reference data to make informed development decisions.

Benefits

  • Be the voice of Product Excellence in weekly Product Reviews - tracking program health, surfacing risks, and ensuring PE requirements stay visible and actioned throughout active development.

Company info

  • SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
  • AI at SharkNinja
  • At SharkNinja, we're building an AI-native culture. We're not waiting for the future
  • we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in.
  • We're not waiting for the future; we're creating it.
  • SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world.
  • Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains.
  • Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
  • At SharkNinja, we're building an AI-native culture.
  • Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers.
  • If you believe the best way to do your job hasn't been invented yet, you'll fit right in.
  • Position Overview:
  • SharkNinja is building a new Product Excellence Program Management (PEPM) team - three roles, each owning a distinct phase of the product development lifecycle, working together to run one PE operating standard across the full lifecycle from inception to end-of-life.
  • The vision is simple: four pods, one PE playbook - run faster.
  • Predicting star ratings before P0.
  • Today, the handoffs across Product Excellence are not seamless enough.
  • Quality insights generated upstream do not always reach the right downstream teams in time.
  • In-market signals do not always make it back into NPD fast enough to influence the next generation.
  • These three roles exist to close that loop - with speed.
  • The ask for every PEPM is the same: Communicate.
  • Ensure the PE point of view is front and center.
  • Each role is embedded at a specific phase of the development cycle, but all three operate as one team - sharing a common operating rhythm, a common PE playbook, and a shared accountability for ensuring nothing falls through the cracks between phases.
  • All three roles report into VP, Product Excellence and Chief of Staff, and work in close partnership with each other, with the Product Excellence Functional leaders.
  • Why This Team Exists:
  • When the team is operating at its best: star prediction is running at every P0, every ★ action is tracked to closure, and every STOP Production, JIRA, and RCCA is resolved inside 30 days.
  • The PEPM team embodies all pillars of the PE mission:
  • 5 ★ satisfaction - holding the standard at every gate, from the first concept review to the last in-market quality call.
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This listing is sourced directly from SharkNinja's careers page and normalized into a canonical job model.