HEI Hotels and Resorts

Room Service Operator

The Woodlands Resort - The Woodlands, TX

Sponsorship not specifiedDetected 21 days ago

Customer SupportCommunication

About the role

Promptly answer room service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
Immediately input order information into point-of-sale system, allowing kitchen staff to begin preparation; note any special requests clearly.
Give food server hard copy of check to be delivered with order.

Responsibilities

Respond to guest complaints in a positive manner, negotiate a compromise and implement solutions.
Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
Perform any other job-related duties as assigned.

Requirements

Basic knowledge of food and beverage preparations and service standards.
Knowledge of all menu items and accompaniments.
Ability to remember, recite and promote the variety of menu items.
Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Skills

Qualifications and Skills

Compensation

Salary Range: $14.00 - $14.00 Hourly

Benefits

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Discretionary Performance Bonus Eligible? No

Company info

The Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodlands township. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
The Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway.
The resort is celebrating 50 years along with The Woodlands township.
At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People.
Where people work is a choice.
Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel.
At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.
Don't meet every single requirement of this job?
At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
You may be the perfect candidate for this or for other roles within our organization!
Compensation

Equal opportunity

HEI Hotels and Resorts is an equal opportunity employer.
equal opportunity employer.

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