Irca Group

Irca Group

Customer Service Representative

Suwanee, GA

Sponsorship not specifiedDetected 49 days ago
CSSExcelLogisticsERPCustomer SupportCommunicationProblem Solving

About the role

  • IRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets.
  • They cater to independent producers as well as large food manufacturers, including consumer packaged goods (CPG) companies.
  • The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and various other bakery and pastry ingredients.

Responsibilities

  • Maintain accurate records of customer interactions and inquiries.
  • Collaborate with other departmental teams (Sales Reps, Plant personnel, Sales Support, QA,
  • Maintain high customer satisfaction by building rapport and establishing strong relationships with

Requirements

  • Bachelor's degree or anticipated completion date.
  • Proficiency in using relevant computer systems and software.
  • Strong Excel skills required.
  • Ability to multi-task and handle high-pressure situations.
  • Strong problem-solving skills and the ability to resolve customer issues.
  • Proficiency in using relevant computer systems and software. Strong Excel skills required.
  • Attention to detail and accuracy.
  • Empathy, patience, and a positive attitude.
  • Excellent communication and interpersonal abilities.
  • Exceptional customer service skills with a strong focus on customer satisfaction.
  • This role reports to the Customer Service Supervisor.
  • Irca Group offers career growth opportunities as well as competitive compensation and benefits: Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program

Compensation

  • Irca Group offers career growth opportunities as well as competitive compensation and benefits: Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program

Benefits

  • Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program

Company info

  • Assist customers with order processing, shipment tracking, and returns or exchanges.
  • customers and sales representatives to anticipate and collaborate on customer future needs.
  • As part of its growth strategy, IRCA made two bolt-on acquisitions in 2022.
  • This expanded manufacturing footprint and diversified product portfolio positions IRCA as a key player in the market, serving a wide range of customers in the bakery, pastry, and gelato sectors, as well as food manufacturers.
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This listing is sourced directly from Irca Group's careers page and normalized into a canonical job model.