WalkMe
Customer Success Engineer
Austin
Sponsorship not specifiedDetected 212 days ago
JavaScriptHTMLCSSProject ManagementSAPCustomer SuccessCommunicationCollaboration
About the role
- With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we're transforming how enterprises interact with their technology.
- Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs.
- This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives.
Responsibilities
- Deliver consulting, implementation, and enablement services-guiding customers through best practices, solution design, rollout, and adoption.
- Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
- Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
- Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
- Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
- Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.
- Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
- Excellent communication and relationship-building skills with both business and product stakeholders.
Requirements
- Proven experience with consulting, solution implementation, and customer enablement.
- Strong understanding of SaaS platforms, integrations, and data workflows.
Compensation
- The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands.
Benefits
- Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
Company info
- We focus on the whole person, celebrating what makes us unique, and create space for community.
- Passion for helping customers succeed and driving measurable business outcomes.
- We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each
Visa & Work Authorization
- plicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical app
This listing is sourced directly from WalkMe's careers page and normalized into a canonical job model.