Gigaml
QA Lead
San Francisco · Senior
Sponsorship not specifiedDetected 151 days ago
Agentic AICadenceLeadership
About the role
- You'll work closely with engineering and product to understand what's being built, identify where things can break, and make sure nothing ships until it's been thoroughly validated.
- If you've run QA for a fast-moving product team and know how to keep quality high without slowing everything down, this is your role.
- A few examples of what this role looks like day-to-day:
Responsibilities
- You'll define what "ready to ship" looks like, build the test strategies and processes from the ground up, and be the person in SF who keeps quality on track as the team scales.
- You'll write test plans, execute testing, and manage a team of offshore QA testers.
- Process design: Building the QA processes, workflows, and documentation that let us scale testing as the product and team grow
Nice to have
- Have 7+ years of experience in QA or quality assurance, with a track record of leading test efforts for complex products
- Have managed or led distributed QA teams, ideally across time zones, and know how to keep offshore testers productive, motivated, and aligned with the SF engineering team
- Have experience testing conversational AI, voice systems, chatbots, or other non-deterministic products where "correct" isn't always a single answer
- Are a clear, organized communicator - your bug reports are detailed, your test plans are thorough, and your status updates give leadership confidence
- Can push back on engineering when something isn't ready to ship, but also know when good enough is good enough for the stage the company is at
- Are excited about AI and want to figure out what quality assurance looks like for products that didn't exist five years ago
Benefits
- Dinner stipend
- $150/month wellness benefit (gym, fitness classes, mental health)
- Commuter benefits
- Medical, dental, and vision coverage
Company info
- Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/
- DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/
- Giga builds AI agents trusted by the largest B2C companies in the world.
- Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email.
- If being a part of this resonates with you, please apply!
- We're looking for a QA lead to own quality across our AI agent platform and run a distributed testing team.
- This is a hands-on QA role.
- Test strategy and planning: Defining test plans, acceptance criteria, and coverage matrices for new features across our voice, chat, and email AI agents
- AI agent validation: Testing agent conversations for accuracy, tone, hallucinations, and edge cases - figuring out how to systematically QA outputs that are different every time
Equal opportunity
- Giga is an equal opportunity employer.
This listing is sourced directly from Gigaml's careers page and normalized into a canonical job model.