CoLab Software

Customer Education Lead

Canada and US, Remote

Sponsorship not specifiedDetected 26 days ago

DevOpsAdobe Creative SuiteProject ManagementCustomer SuccessCadenceMechanical DesignCollaboration

About the role

Create customer-facing onboarding and enablement materials (videos, guides, templates, self-paced modules)
Build assessments to check comprehension and certification exams to validate mastery of knowledge and skills
Build feedback loops between learners, CSMs, and Product so content improves continuously
Equip CSMs and CSEs with ready-to-use materials to drive consistent messaging and reduce 1:1 training time
Our product, CoLab, is the world's first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster.
Create internal enablement content on new features and use cases (if we're teaching customers, we should enable our teams too)

Experience with technical B2B products, especially engineering tools (CAD, PLM, DevOps, etc.)
Hands-on experience with LMS platforms (e.g., Skilljar, Docebo, Thought Industries) or course authoring tools (e.g., Articulate Rise, Camtasia, Adobe Creative Suite)
Background in customer marketing, enablement, or customer community
Are passionate about helping people learn, adopt, and succeed
Love partnering cross-functionally and connecting dots between Product, Success, and Marketing
You'll Thrive at CoLab If You
Are motivated by measurable impact: you care about activation, usage, and renewal metrics

Lay the groundwork for customer community and knowledge-sharing programs as the education function matures
Partner with the Implementation Specialist to define what gets delivered 1:1 in live implementations vs. what gets built as self-serve education and evolve that over time as the content library matures
Partner with CSMs, Product, and the Implementation Specialist to identify high-friction onboarding points and address them through education
Measure the impact of content on customer health, user activation, feature adoption, and renewal outcomes and Iterate based on data
Partner with Product Marketing on key feature launches, ensuring education content is ready at release
Use product usage data, support ticket trends, and CSM feedback to pinpoint where customers get stuck and where education can have the highest impact
Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities
Design & Build Scalable Learning Experiences
Design interactive learning paths for end-users
Develop CoLab Academy curriculum (certifications, learning paths, use case guides)
Stand up the education infrastructure
Evaluate, select, and implement a learning management system (LMS) or content hub that supports self-serve learning, progress tracking, and completion reporting

At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner.
Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.

This listing is sourced directly from CoLab Software's careers page and normalized into a canonical job model.