WalkMe
Services Operations Manager, Post Sales Delivery
Raleigh · Exec
Sponsorship not specifiedDetected 77 days ago
Data StructuresRESTSalesforceFinancial AnalysisAccountingForecastingExcelSAPCompensationCustomer SuccessLeadershipNetSuite
About the role
- With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we're transforming how enterprises interact with their technology.
- WalkMe is looking for a Services Operations Manager (Post Sales Delivery) to join our growing Customer Success Group (CSG) Operations team.
- The CSG Operations team is the right hand of the Customer Success Group organization under the Chief Customer Officer.
Responsibilities
- So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
- What You'll Own
- Services Delivery teams compensation design, planning and reporting for monthly and quarterly cycles.
- Develop, document, and maintain Delivery Services and Partners standard operating procedures (SOPs) and policies for data collection, storage, and reporting to drive efficiencies across teams
- Support the enablement of Services and Partners methodologies, including process workflow documentation and policy development.
- Our offerings are designed to support the well-being and diverse needs of our global workforce.
Requirements
- Experience with PSA (Professional Services Automation) Tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, Netsuite OpenAir, Connectwise PSA or similar
- Must have advanced AI capabilities (preferable in Gemini & Claude)
- Self-starter with ability to take ownership while navigating in an ever-shifting environment
- Experience providing Quantitative Data and Financial Analysis to leadership for informed decision making
- Bachelor's degree or equivalent work experience required
- Must Have Experience with PSA (Professional Services Automation) Tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, Netsuite OpenAir, Connectwise PSA or similar
Nice to have
- Strategize and leverage AI capabilities for key business practices to improve quality and efficiency for post sales functions.
- What You Need to Succeed
- Must have minimum 3 years experience in Professional Services or Partners Operations analytics/admin in a SaaS environment
- Must have full knowledge and understanding of Professional Services Projects and Implementation Methodologies
- Must have advanced Salesforce data structure knowledge and understanding
- Versed in complex dashboards and reports, custom report types, calculated fields, workflows, formula fields.
- Lightning experience preferred
- Must have advanced Excel/ Google Sheets Experience (Pivot Tables, Sum ifs, V-lookups, index matching)
Compensation
- Services Delivery teams compensation design, planning and reporting for monthly and quarterly cycles.
Benefits
- Conduct analysis on account segmentation, capacity planning, and coverage models, to support continuous planning cycles.
- Forecasting, Planning, Utilization, Project Health, backlogs, Project accounting, Margins, Time-to-Value
- Stay healthy and happy with Wellness@WalkMe!
- Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe's annual Wellness Month every July-because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
Company info
- We focus on the whole person, celebrating what makes us unique, and create space for community.
This listing is sourced directly from WalkMe's careers page and normalized into a canonical job model.