ServiceNow
Implementation Manager - Moveworks
Albany, New York, United States · Contract
Sponsorship not specified$116k-$192kDetected 1 day ago
LLMsAgentic AIProject ManagementBudgetingCustomer SuccessCollaborationProblem Solving
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odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations.
- Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business, in the Best in Innovation category.
Responsibilities
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
- Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results.
- Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support.
- Experience building strong internal and external relationships, including with senior-level executives.
Requirements
- Bachelor's degree.
Skills
- Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.
- Together, our AI acts across enterprise systems to turn conversations into completed work.
Compensation
- $116k-$192k
Benefits
- 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience.
Company info
- We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.
- Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
- Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner.
- Help customers identify, map, build, and launch agentic workflows that drive business value.
- Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered.
- Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.