Pluralsight

Pluralsight

Sr Manager, ProServe Onboarding

Remote - USA, USA · Senior

Sponsorship not specified$133k-$175kDetected 89 days ago
Machine LearningProduct ManagementProduct StrategyPerformance ManagementCustomer SuccessLeadershipCollaborationMentoring

About the role

  • You are dedicated to efficiency, margin health, and using data to tell the story of your team's impact.
  • Experience you'll bring: - You've spent years in the enterprise technology space, navigating the complexities of large-scale deployments. - You have a proven track record of leading managers or senior individual contributors.
  • This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Responsibilities

  • Own and evolve the onboarding strategy for our Enterprise and Commercial segments, ensuring every customer realizes value as quickly as possible.
  • Drive operational excellence through expert resource planning, capacity modeling, and service delivery optimization.
  • Partner with Product and Go-To-Market teams to provide "boots-on-the-ground" insights that shape our future product roadmap and service offerings.
  • Lead talent strategy, including hiring, succession planning, and performance management for a multi-layered team.
  • You've successfully navigated high-growth environments, building systems and operating rhythms where none existed before.
  • You don't just follow a playbook; you build the one that scales.
  • You see the "big picture" of the customer lifecycle and design onboarding strategies that align with long-term growth.
  • You know how to lead through others to achieve massive results.
  • We work in a blended environment that supports collaboration, flexibility, and connection across teams.

Requirements

  • 8+ years of professional services or related experience (or 6+ years with an advanced degree).
  • Deep expertise in program delivery, consulting, and process optimization.
  • You have a proven track record of leading managers or senior individual contributors.

Nice to have

  • MBA or advanced degree is a plus.
  • Bachelor's degree in a relevant field

Compensation

  • Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

Benefits

  • You've previously "owned the P&L" or held accountability for both delivery quality and the financial health of a service line.
  • We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.
  • Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

Company info

  • Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.
  • This role is primarily performed in an office or home office setting and involves standard computer-based work.
  • Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.
  • If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.
  • The annual US base salary range for this role is $133,000-175,000 USD.
  • Actual compensation will depend on location, skills, experience, and other factors.
  • Additional benefits and bonuses may apply.
  • Applications must be submitted within 90 days after the initial posting date to be considered.
  • Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce.
  • Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning.
  • We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.
  • Bring yourself.
  • Pluralsight is an equal opportunity employer.
  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.
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This listing is sourced directly from Pluralsight's careers page and normalized into a canonical job model.