Centellic
Senior Customer Success Manager - Law.com
New York · Senior
Sponsorship not specifiedDetected 7 hours ago
Customer SuccessSensors
About the role
- Centellic is seeking a Senior Customer Success Manager to join our New York-based Customer Success team.
- This customer-facing role is responsible for managing a portfolio of strategic accounts with a focus on corporate legal departments utilizing Centellic's legal intelligence and information solutions.
- CSM will serve as a trusted advisor to customers across the historic ALM portfolio, including Law.com, Law.com International, Law.com Compass, VerdictSearch, Law.com Radar, Law.com Scholar, and NewsVault.
Responsibilities
- This position requires expertise across the entire customer lifecycle, from onboarding and implementation through renewal support, executive business reviews, expansion opportunities, and strategic account planning.
Company info
- A successful candidate will drive customer retention, product adoption, user engagement, advocacy, and long-term account growth by helping customers maximize the value of these subscriptions within their daily workflows and business objectives.
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This listing is sourced directly from Centellic's careers page and normalized into a canonical job model.