PagerDuty

PagerDuty

Principal Solutions Consultant

Remote (USA) · Principal

Sponsorship not specifiedDetected 45 days ago
Cloud PlatformsDevOpsSite Reliability EngineeringLLMsAgentic AIIncident ResponseAccessibilityProduct ManagementSalesforceLeadershipCommunicationMentoringPublic Speaking

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations.
  • PagerDuty is seeking a Principal Solutions Consultant to join our talented, customer-focused team!
  • You will be a key strategic leader and the "technical face" of PagerDuty across the US region.

Responsibilities

  • Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.
  • The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.
  • With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.

Requirements

  • 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.
  • Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations.
  • Deep domain expertise in at least three of the following: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
  • Ability to travel across the US and occasionally overseas.
  • You have a deep-seated passion for the future of digital operations.
  • You can articulate not just where the industry is today, but where it will be in 3-5 years.
  • You have a strong technical foundation.

Nice to have

  • Active involvement in the tech community (mentorship, open-source contribution, or advisory/board positions).
  • Experience navigating the regulatory landscape for US financial services or government sectors (e.g., FedRAMP) as it relates to cloud resiliency.
  • Hesitant to apply?
  • We encourage you to submit your resume even if you don't meet every requirement.
  • We value potential and consider each candidate's full professional story.
  • Whether you're exploring a career change or taking your next step, we look forward to reviewing your application.
  • If this just isn't the right role or time - sign up for job alerts!
  • Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Compensation

  • Competitive salary

Benefits

  • As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
  • Learn more, including country-specific offerings, on our benefits site.
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year

Company info

  • Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more.
  • You will act as a bridge between our customers' long-term strategic needs and PagerDuty's product roadmap.
  • What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
  • you want to ensure customers achieve their desired outcomes and see PagerDuty as a mission-critical partner.

Equal opportunity

  • PagerDuty is an equal opportunity employer.
  • Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
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This listing is sourced directly from PagerDuty's careers page and normalized into a canonical job model.