XYZ Reality

Customer Success Manager - Construction

United States · Contract

Sponsorship not specifiedDetected 23 days ago

Customer SuccessAccount RetentionElectrical EngineeringAR/VRLeadershipCommunicationAdaptability

About the role

Customer Success Managers are the face of XYZ Reality for our clients.
This role is for someone who has spent years in construction delivery - in Electrical Engineering, CSA, Project Controls, or Commissioning - and knows the industry inside out.
You're a construction professional who has found a better way.

Own the day-to-day client relationship across your assigned projects - acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ platform.
Support commercial growth - contributing to account retention and expansion by building strong relationships, demonstrating measurable delivery impact, and partnering with the Commercial team on client conversations.
Not only have we created this holographic technology, that sits within The Atom - a smart, site-safe headset/hardhat - but we implement it on projects, utilising the power of AR to ensure that all schemes are completed in line with delivery timescales and budgets.
You'll use that hard-won experience to connect with site teams on their level, understand their pressures, and show them how XYZ Reality helps them deliver better.
But you'll also need to hold your own in a room with VPs and senior client stakeholders - translating field reality into business value.

Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning - on major programmes.
US - Extensive travel required

Deep construction specialism - Electrical, CSA, Project Controls, or Commissioning
Clear, confident communicator from Sub-Contractor to VP
Client-focused with a drive to deliver measurable value
Curious about technology & motivated to learn
Resilient, adaptable & thrives in a fast-moving environment

XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry.
XYZ has grown to over 100 staff across the UK, US & Europe and is working with Mission Critical organisations & construction companies to successfully deliver major projects.

This listing is sourced directly from XYZ Reality's careers page and normalized into a canonical job model.