Cdw
Sr Analyst, Managed Security Systems - SIEM
Remote – Canada · Senior
Sponsorship not specifiedDetected 31 days ago
AWSAzureCybersecuritySIEMSOC OperationsExcelCustomer SupportFirewallCiscoLeadershipCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
- This role upholds defined service level agreements (SLA) and customer service excellence.
- Handles cyber incidents, system crashes and bug fixes.
Responsibilities
- Services Delivery - 24x7 Support (70%)
- Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
- Performs deep analysis of the operating system.
- Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
- Applies Trusted Advisor techniques to build up client trust and influence loyalty
- This role will support our Mississauga, Ontario area Security Operations Centre, and can be based from the Toronto area, or remotely from elsewhere in Canada.
- Analyst continues to develop a platform of technical expertise.
Requirements
- Experience with direct call handling/ticket management in a client-based support environment
- Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
- Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
- Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
- Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
- Demonstrated ability to provide technical guidance to less experienced team members
- Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Nice to have
- Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
- Palo Alto and/or Check Point Certification
- IBM QRadar and Exabeam experience
- Previous work experience in a Managed Services Security Operations Centre (SOC)
- Essential Functions:
Company info
- CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies
- from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
- What you can expect from us: Culture, coworkers, careers.
- CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
- Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates.
- CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.
- With the breadth of products and services we offer, there is no request too big or too small.
- CDW is not only the People Who Get IT but the People who get People.
- Our relationships are fueled by our deep expertise and grounded in the CDW Way.
- Our empowering leadership makes things happen and inspires their teams to do the same.
- From the teammates beside us to the leaders who guide us, we move forward together.
- At CDW, you'll work with people who inspire you.
- People with positive, success-driven attitudes who you will learn from and forge strong relationships with.
- Bring your best true self-and your best ideas-to CDW.
- Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
- Culture, coworkers, careers.
This listing is sourced directly from Cdw's careers page and normalized into a canonical job model.