ServiceNow
Sr Staff Inbound Product Manager — Supply Chain Operations
Atlanta, Georgia, United States · Staff+ · Contract
Sponsorship not specifiedDetected 2 days ago
RESTData ScienceProduct ManagementProduct StrategySupply ChainLogisticsProcurementERPInventory ManagementCustomer SuccessLeadershipPublic SpeakingWarehouse Management SystemDemand PlanningTransportation Management
About the role
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
- Today, ServiceNow is the AI control tower for business reinvention.
- Work Personas We approach our distributed world of work with flexibility and trust.
Responsibilities
- That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
- We're building an AI-native culture where technology and talent are unstoppable together.
- Work hand-in-hand with engineering and data science teams to design, build, and ship supply chain exception management capabilities.
- Be a true technical partner - diving deep into architecture decisions, system design, and implementation tradeoffs to deliver scalable, performant solutions.
- Work closely with supply chain technology partners, third-party logistics providers (3PLs), transportation management systems (TMS), warehouse management systems (WMS), and ERP vendors to co-develop integrated solutions.
- Partner with engineering to ensure our platform APIs and integrations enable seamless partner ecosystem expansion.
- Build relationships with supply chain leaders, procurement teams, logistics operators, and supply chain exception management practitioners through design programs and product advisory councils.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into supply chain processes, decision-making, or problem-solving.
- Strong ability to translate between technical capabilities and business outcomes (OTIF, forecast accuracy, inventory turns, exception resolution time, cost reduction).
Benefits
- Design and deliver product features for a fast-growing supply chain operations business unit, with initial focus on supply chain exception management.
Company info
- At ServiceNow, we're transforming how organizations manage and optimize supply chain operations through intelligent workflows, automation, and AI.
- The Supply Chain Operations team is building innovative solutions that help customers gain visibility across complex supply networks, proactively identify disruptions, and rapidly resolve exceptions that impact business performance.
- Our products enable supply chain, procurement, logistics, and operations teams to detect issues earlier, prioritize actions intelligently, collaborate across stakeholders, and automate remediation at scale.
- As part of this fast-growing business, you'll help define the future of Supply Chain Exception Management, partnering closely with engineering, data science, customers, and ecosystem partners to build enterprise-grade solutions that improve resilience, reduce operational risk, and keep global supply chains running smoothly.
- From integrating with leading ERP, transportation, and warehouse management systems to leveraging AI for predictive insights and automated decision-making, our team is reimagining how modern supply chains operate in an increasingly dynamic world.
- What you get to do in this role:
- Partner with Engineering to Build: Work hand-in-hand with engineering and data science teams to design, build, and ship supply chain exception management capabilities. Be a true technical partner - diving deep into architecture decisions, system design, and implementation tradeoffs to deliver scalable, performant solutions.
- Contribute to Product Strategy: Design and deliver product features for a fast-growing supply chain operations business unit, with initial focus on supply chain exception management. Collaborate closely with engineering to execute on strategies that deliver value to our supply chain and procurement customers.
- Build the Partner Ecosystem: Work closely with supply chain technology partners, third-party logistics providers (3PLs), transportation management systems (TMS), warehouse management systems (WMS), and ERP vendors to co-develop integrated solutions. Partner with engineering to ensure our platform APIs and integrations enable seamless partner ecosystem expansion.
- Collaborate with Customers: Build relationships with supply chain leaders, procurement teams, logistics operators, and supply chain exception management practitioners through design programs and product advisory councils. Demo and present supply chain capabilities to existing and prospective customers. Champion the customer to the rest of the product management, sales, and marketing organization to influence supply chain product strategy.
- Drive Cross Company Outcomes: Work cross functionally with other product teams and partners to deliver joint product features that deliver value to customers across procurement, logistics, inventory management, demand planning, and exception management. Enable seamless integration between supply chain operations and broader enterprise functions (finance, manufacturing, customer success).
- Win as a Team: Collaborate with a team of dedicated and engaged product managers and engineers with a collective goal of serving supply chain and operations customers at enterprise scale - while building strong partnership relationships that extend our platform capabilities.
- To be successful in this role you have:
- Deep supply chain domain expertise: 12+ years of product management experience in supply chain, procurement, logistics, demand planning, or inventory optimization - ideally at enterprise software companies or managing complex, multi-stakeholder operations products.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.