Towne
Multi-Site Shuttle Services Manager
New Albany, OH
Sponsorship not specified$62k-$72kDetected 9 hours ago
ForecastingCustomer SupportCommunicationMentoring
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- A career with us is rewarding in more ways than one.
Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
- Regularly performs guest/patient service duties including shuttle services.
- Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate.
- Maintains accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.
- Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
- Partners with Transportation and Safety team to ensure compliance to all state and local DOT rules and regulations pertaining to Commercial Motor Vehicles and CDL requirements
- Develops cohesive working relationships with the clients' staff members.
- Maintains regular meeting rhythms and communication channels with the client and follows through on commitments.
- Knows when to be present at the site and maintains a high level of visibility.
- Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creating clients who are promoters of the company.
Requirements
- At Towne Park, it's more than a job, you can make an impact.
- When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.
- High school diploma or general education degree (GED);
- Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
Nice to have
- One to three months related experience and/or training
- Must be able to drive manual transmission
- Customer service experience preferred
- At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver
- Knowledge of Shuttle management
- Must be able to understand 24 hour and military time systems
- Clearly understand rates applicable to time passed
- CDL License with Passenger Endorsement preferred
Skills
- Must be able to read and write standard English language
- Must be able to communicate via telephone or radio in English
- Must be able to read and comprehend simple instructions, short correspondence and memos
- Must be able to write simple correspondence
- The employee has control over resources available only.
- Authority to Act:
- Budget Responsibility:
- Physical Requirements
- While performing the duties of this job, the employee is regularly required to talk or hear.
- Lifting Requirements
- Working Environment
- The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift.
Compensation
- Towne Park is committed to offering competitive, fair, and commensurate compensation.
- Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
- The salary range for this role is $62,000 - $72,000.
- Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Benefits
- Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
- Employees are also able to enroll in the company's 401k retirement savings plan.
- Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
- Benefits are subject to change and may be subject to a specific plan or program terms.
This listing is sourced directly from Towne's careers page and normalized into a canonical job model.