Harvey
Automation Engineer, Customer Education
San Francisco
Sponsorship not specified$124k-$185kDetected 30 days ago
JavaScriptReactHTMLCSSLLMsAgentic AICommunication
About the role
- This is a high-autonomy role with direct ownership of systems that shape the customer experience at a category-defining legal AI company.
- This is a rare opportunity to be the technical mind embedded within a high-performing, strategy-driven team.
- You'll be the person who looks at a manual, time-intensive content operation and replaces it with something smarter, faster, and scalable.
Responsibilities
- Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center.
- Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet.
- Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI.
- Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly.
Requirements
- 5+ years of experience in automation engineering, with demonstrated experience designing and building API integrations
- Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment.
Nice to have
- Familiarity with content governance or audit systems, including automated review triggers and freshness logic
- Experience coding interactive elements within LMS platforms
- $123,600 - $185,400
- YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Compensation
- YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
- $123,600 - $185,400
Benefits
- Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing.
- Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem.
- Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.
Company info
- At Harvey, we're transforming how legal and professional services operate.
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.