Linq
Customer Support Specialist
Denver, Colorado
Sponsorship not specifiedDetected 12 days ago
SwiftSalesforceAccountingCustomer SupportUnityCommunicationProblem SolvingOrganizational Skills
About the role
- Always be professional, courteous, and respectful in every interaction.
- Problem Solving: Act as a consultant on all nutrition software products.
Responsibilities
- Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base.
- Product Documentation: Document enhancement requests and software defects for our development team.
- Create a Salesforce ticket for each customer interaction.
- Self-Development: Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources.
- They know they can count on us to not only anticipate their needs but to deliver the right answer every time.
Requirements
- Discretion and independent judgement skills required
Skills
- Diverse skills, ideas, and perspectives are our strength.
- Act as a consultant on all nutrition software products.
- Effectively troubleshoot and solve issues by utilizing all available tools and resources.
- Document customer issues in Salesforce
- Excellent verbal and written communication skills
- Excellent organizational skills and high attention to detail
Compensation
- LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
Company info
- We're a high-growth software company with a big mission: empowering K-12 district teams to do more with less.
- At LINQ, we get K12. That's why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
- Our team? They're talented, committed, and fiercely loyal problem-solvers. At LINQ, you'll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we're attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.
- LINQ's Values:
- At LINQ, we get K12.
- That's why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms.
- Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden.
- LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
- They're talented, committed, and fiercely loyal problem-solvers.
- At LINQ, you'll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement.
- Our customers love us because we're attentive, patient, communicative, and solutions focused.
- Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.
- Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.
This listing is sourced directly from Linq's careers page and normalized into a canonical job model.