Cortland

Community Manager - The Flats at Westover Hills

San Antonio, TX

Sponsorship not specifiedDetected 20 days ago

ComplianceCRMPipeline ManagementForecastingBudgetingLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft OfficeOSHA

About the role

As the Community Manager, you are the strategic leader responsible for the overall success of a multimillion-dollar, multifamily apartment community.
This role blends operational excellence, financial performance, sales leadership, and resident satisfaction.
You will oversee all aspects of community operations while ensuring alignment with company standards and delivering an exceptional living experience.

As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership.
Build and lead high-performing teams with clarity, purpose, and strategic focus. Foster a culture of accountability, collaboration, and excellence.
Attract and develop top talent, energizing others through influence and motivation to deliver strong, consistent results.
Provide guidance and support for escalated resident concerns, ensuring timely and professional resolution.
Drive leasing performance by setting goals, monitoring KPIs, and coaching the team to exceed occupancy and revenue targets.
Implement sales strategies that maximize conversion rates and optimize pricing.
Partner with marketing teams to execute campaigns and maintain a strong social media presence that attracts prospects and builds brand awareness.

Demonstrated ability to achieve and exceed occupancy, revenue, and NOI targets
Proven track record in driving leasing performance, pipeline management, and disciplined follow-up
Experience fostering a culture of excellence, collaboration, and continuous improvement
Ability to navigate change with confidence and guide teams through transitions effectively
Strong financial acumen with experience in budgeting, forecasting, and expense control
Experience and Education:
Performance Orientation:
Ability to deliver exceptional resident experiences and consistently exceed customer expectations
Skilled in collaborating with onsite teams and corporate partners to achieve community goals
Leadership & Development:
Proven ability to lead, coach, and develop high-performing teams with clarity, purpose, and accountability
Skilled in influencing and motivating teams to achieve strategic objectives and deliver consistent results

2+ years of measurable sales leadership success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services
High school diploma or equivalent required
bachelor's degree or equivalent preferred

Proficient in property management software, CRM systems, and Microsoft Office Suite; comfortable using social media for marketing
Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling
Cultural / Brand Fit:
Embodies company values and premium brand standards
Professional appearance and executive presence required
About Cortland
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
This information is used for recruiting, evaluating your candidacy, conducting interviews, and managing the application process.
California residents may request access to or deletion of their personal information by contacting us at careers@cortland.com
GDPR Statement
Controller's data protection officer is Greg Shultz, who can be contacted at Greg.Shultz@cortland.com.

Execute day-to-day operations with rigor and efficiency, ensuring adherence to standards, policies, and timelines. Ensure compliance with company policies, Fair Housing regulations, OSHA standards, and all applicable laws.
At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries.
We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

This listing is sourced directly from Cortland's careers page and normalized into a canonical job model.