Blink Health

Customer Support Supervisor

Chesterfield, MO · Full-time

Sponsorship not specifiedDetected 1 day ago

Supply ChainCustomer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient
Support team to ensure operational excellence and adherence to SLAs
Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
ability to provide critical and on-time feedback and coaching to team members and business partners

Bachelor's Degree in Communication, Business Administration or equivalent degree/experience
3+ years of leadership experience in a fast paced environment
Ability to leverage data to make crucial decisions independently

Medical, dental, and vision coverage starting day 1
Paid sick and vacation time
12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
Short-term and long-term disability coverage at no cost
Life insurance
Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
Daily snack and drink stipend at all pharmacy locations

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.

This listing is sourced directly from Blink Health's careers page and normalized into a canonical job model.