TXSE
IT - End User Services & Desktop Support Engineer
Dallas, TX
Sponsorship not specifiedDetected 439 days ago
PythonPowerShellAWSAzureTerraformAnsibleLinuxJiraCustomer SupportCiscoCommunicationCollaborationMicrosoft Teams
About the role
- IT End User Services & Desktop Support Engineer Overview The Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in
- a fast-paced, regulated financial setting.
Responsibilities
- Providing in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate.
- Administering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems.
- Documenting and refining support processes to improve service quality and reduce recurring issues.
- 2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware
- 2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux.
Requirements
- ability to learn macOS and Linux.
- Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365.
- Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes.
- Hands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar).
- Ability to lift and move IT equipment up to 50 lbs.
- Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS).
- Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar).
- Knowledge of software packaging, scripted installations, and deployments.
- Experience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery.
Nice to have
- Computer Science, Information Systems, or related field preferred.
- Bachelor's degree required
Benefits
- Applying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency.
This listing is sourced directly from TXSE's careers page and normalized into a canonical job model.