PermitFlow
Customer Success Manager
New York City, NY · Full-time
Sponsorship not specifiedDetected 142 days ago
Product ManagementProduct StrategyNegotiationCustomer SuccessLeadershipCommunicationPublic Speaking
About the role
- Reporting directly to the VP, Customer Success, you'll be responsible for driving value across your customer base from onboarding through renewal.
- This role requires a proactive team player who thrives in ambiguity and takes a customer-first approach, balancing the needs of our customers' businesses with PermitFlow's strategic priorities.
Responsibilities
- Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers
- Own customer rollout, lifecycle management, and renewal for your book of business
- Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
- Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
- Collaborate on internal initiatives, building processes, and laying groundwork for future CSMs
- Proven ability to turn product usage data into insights that drive customer success and ROI
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
Compensation
- Competitive salary and meaningful equity in a high-growth company
Benefits
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
Company info
- Proactively build and project-manage intervention plans for at-risk customers
- What We're Looking For
- What We Offer (Full-Time Roles Only)
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This listing is sourced directly from PermitFlow's careers page and normalized into a canonical job model.