Inizio Engage
Remote Call Center RN
United States - Remote · Mid · Contract
Sponsorship not specifiedDetected 6 days ago
ComplianceHIPAAMedical DevicesResearchLeadershipCommunicationOrganizational Skills
About the role
- Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
- The specialist serves as a primary resource to provide drug/medical device product information.
- This is your opportunity to join Inizio Engage and represent a top biotechnology company!
Responsibilities
- Provide patient support to patients enrolled in Patient Support Programs
- Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
Requirements
- Accurately collect information required by individual programs and correctly capture in specific program databases
Compensation
- The base pay range for this position is $22.40/hr – $41.60/hr.
Benefits
- Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
- Continuous growth opportunities through learning, leadership development, and career advancement support
- Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations
- Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
- Enroll participants in educational seminars
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
Company info
- We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
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