Sprig
Senior Customer Success Engineer
San Francisco, CA · Senior · Full-time
Sponsorship not specified$140k-$180kDetected 72 days ago
JavaScriptCSSiOSAndroidSQLRESTAgentic AIFigmaUX ResearchCustomer SuccessCustomer SupportResearchCollaborationProblem SolvingOrganizational Skills
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- As a Senior Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations.
- This role sits at the intersection of Customer Success and Solutions Engineering.
- This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration, and who is comfortable independently navigating complex customer environments in a fast-moving environment.
Responsibilities
- Collaborate closely with Product and Engineering teams to identify common customer requests, test workarounds and new feature releases, and improve technical documentation to ensure customer success
- Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
- Strong organizational skills and ability to manage multiple customer engagements and priorities simultaneously
- Come join our mission of building products users love and have a real impact on Sprig's future.
Requirements
- 3-5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
- Strong troubleshooting and problem-solving skills with a genuine curiosity for understanding how systems work and the ability to independently navigate ambiguous technical problems
- Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
- Ability to communicate complex technical concepts clearly and confidently to both technical and non-technical audiences
Nice to have
- Experience supporting SaaS products or enterprise software platforms is preferred
- Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Compensation
- Competitive Salary
Benefits
- Competitive Employee Equity
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $175/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences.
- The base salary range for this full-time position is $140,000 - $180,000 + Equity + Benefits.
- Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Company info
- For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers.
- If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
- ABOUT THE ROLE - As a Senior Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations.
- You'll partner directly with product teams, researchers, and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.
- Partner directly with customers to troubleshoot complex technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
- Act as a trusted technical advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
- Lead technical onboarding and implementation support, including complex or enterprise deployments, to help customers successfully roll out Sprig across their teams and workflows
- At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued.
Visa & Work Authorization
- Sprig Technologies Inc. requires that candidates on F-1 student visas have at least two years of remaining Optional Practical Training (OPT) at the time of hire.
This listing is sourced directly from Sprig's careers page and normalized into a canonical job model.