Supabase
Customer Reliability Engineer
AMER
Sponsorship not specifiedDetected 155 days ago
JavaScriptTypeScriptPythonReactVue.jsSveltePostgreSQLBigQuerySite Reliability EngineeringProject ManagementHubSpotCustomer SuccessLeadershipCommunicationCollaboration
About the role
- Supabase is the Postgres development platform, built by developers for developers.
- We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search.
- We're seeking a Customer Reliability Engineer (CRE) to help ensure we have a pro-active and partnership-driven approach towards reliability, performance and customer satisfaction for our largest and most strategically important customers.
Responsibilities
- Work on escalations and longer-running, more complex technical cases that come from Support Engineers and Customer Solution Architects.
- Advising teams as they plan and implement functionality; using your expertise to guide the optimal implementation and help to surface the "cost" of implementing.
- Enable the broader Support and Success teams internally, ensuring documentation and examples are passed on and visibility of your work is maximised.
- We want everyone to share in the upside of what we're building together.
- We operate asynchronously and trust you to manage your own time.
Skills
- 6+ years of relevant work experience in Database Engineering, Infrastructure Engineering, Solution Architecture or similar.
- Strong background with relational database management systems such as PostgreSQL or MySQL.
Compensation
- Annual Off-Sites
Benefits
- Every team member receives ESOP (equity ownership) in the company.
- Health Benefits
- Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.
- Your wellbeing and your family's health are important to us.
- Every team member receives an annual education allowance to spend on learning-courses, books, conferences, or anything that supports your growth.
Company info
- 280+ team members
- 55+ countries
- 20+ languages spoken
- $500M raised
- 500,000+ community members
- Apply SRE principles to Customer Success - enabling customers and team members to monitor and proactively assist our most important customers.
- Work with customers to utilise features that might not be in the platform, or on the roadmap.
- Successful CREs can be embedded with different teams, earning trust by advocating for features that unblock customers and/or internal teams.
- Features that might not be on the immediate roadmap but significant benefit has been shown to strategic customers.
- Serve as an internal champion for the platform and how customers use it.
- You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:
- Work closely within Success, as well as with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers.
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This listing is sourced directly from Supabase's careers page and normalized into a canonical job model.