Casap
Technical Program Manager
New York City (HQ) · Senior
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About the role
- ABOUT CASAP Casap https://www.casaphq.com/ is a Series A startup that has raised over $30M from Emergence, Lightspeed, and Primary Ventures.
- Casap is seeking talented Technical Program Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the forefront of automation and Artificial Intelligence.
Responsibilities
- Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs.
- Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs.
- Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track.
- Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach.
- Ensure a smooth handoff to the platform support team once clients are fully live and integrated.
Requirements
- 5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech.
- Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders.
- Excellent communication skills with the ability to engage both technical and executive-level stakeholders.
- Strong technical fluency - able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams.
- Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries.
- Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments.
- Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!
Company info
- Casap https://www.casaphq.com/ is a Series A startup that has raised over $30M from Emergence, Lightspeed, and Primary Ventures.
- Based in San Francisco, the company was founded by product leaders from Robinhood and Chime.
- We are on a mission to change the way banks operate by automating disputes and fighting friendly fraud.
- People https://www.businesswire.com/news/home/20241030764010/en/Money2020-USA-Unveils-Seven-Incredible-Fintech-Startups-And-Industry-Disruptors love https://www.cubroadcast.com/episodes/nacuso24-casaps-dispute-solution-wins-2024-next-big-idea-competition what we've built, from everyday users to the biggest names in finance.
- Serve as the primary point of contact for new customers from post-sale through go-live, acting as the "face of Casap" during onboarding.
This listing is sourced directly from Casap's careers page and normalized into a canonical job model.