BCAA

Automotive Service Advisor

Victoria, BC

Sponsorship not specified$47k-$58kDetected 27 days ago

ExcelCustomer SupportAdaptabilityMicrosoft Office

About the role

Feel proud of what you do and help shape the future of BC at a BC Top Employer.
We're driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share.
Our Victoria Auto Service Centre is looking for an Automotive Service Advisor!

Schedule and manage appointments efficiently using the scheduler and NEAT application to access member information.
Share product knowledge and technical expertise to build strong customer relationships and expand the customer base.
Maintain high sales performance and customer satisfaction scores.
Test drive, park, and shuffle customer vehicles as needed to support shop operations and ensure efficient workflow.
Manage parts and inventory by overseeing flow, maintaining proper levels, performing shipping/receiving duties, and completing monthly counts on time.
Use parts management systems (NAPA Tracs, Neat, Timely) and support opening and closing procedures.
You'll build strong relationships by advising, educating, and delivering exceptional experiences that reflect BCAA's commitment to being the most trusted name in automotive care.
Alongside providing top-notch customer service, you'll collaborate closely with our skilled automotive technicians to ensure smooth, efficient service throughout the entire BCAA Auto Service Front Counter Process.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

You have an interest in automotive.
Completion of Grade 12 and a minimum of two years of experience in the automotive field as a Service Advisor, Service Writer, or Automotive Parts Advisor.
Intermediate knowledge of MS Office (Word, Excel, Outlook).
Ability to lift 50 lbs (23 kg), bend, reach, walk and stand for long periods of time.
A valid Class 7 or better BC Driver's License.
The salary range for this position is $46,768.44 to $58,460.52 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

The salary range for this position is $46,768.44 to $58,460.52 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity.

Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Promote and contribute to a safe work environment by following health and safety protocols, wearing PPE, escorting customers safely, and ensuring compliance with environmental standards.

Deliver timely, high-quality customer service by greeting and checking in customers, understanding their needs, and providing expert service advice.
Clearly explain repair work and educate customers on service needs to ensure transparency and trust.
With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
As an Automotive Service Advisor, you'll be the trusted face of BCAA's automotive repair service, guiding members and customers every step of the way.
The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

Equal Opportunity Employer, committed to providing accessible, inclusive employment.
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment.

This listing is sourced directly from BCAA's careers page and normalized into a canonical job model.