Neofinancial

Director, Mortgage Fulfillment

Calgary, AB · Director · Full-time

Sponsorship not specifiedDetected 26 days ago

Customer SuccessLeadershipCollaborationUnderwriting

About the role

Your mission is to ensure that all mortgage conditions are meticulously satisfied, documentation is pristine, and files are funded in strict accordance with company policy, investor guidelines, and regulatory standards.
You will be working in close partnership with the Director of Underwriting and the Underwriting Management team to ensure a smooth progression of files throughout the process.
By streamlining the closing journey, you will directly enable Neo's aggressive growth targets while delivering a seamless closing experience for both clients and brokers.

Leading & Scaling the Team: You will directly lead, mentor, and develop a multi-tiered fulfillment function-including Managers, Team Leads, and Mortgage Fulfillment Officers.
You will own workforce planning, capacity management, and team structuring to foster a culture of high performance, accuracy, and engagement that scales alongside our volume forecasts.
Owning the FulfillmentPipeline: You will command the end-to-end mortgage fulfillment process, from initial condition review through document collection, verification, and ensure the file is complete and ready for funding.
Driving Process Innovation & Automation: You will design and implement strategic initiatives focused on technology adoption, workflow optimization, and process automation.
Cross-Functional Collaboration: You will partner closely with Underwriting, Sales, and Quality Control teams, to remove systemic bottlenecks, reduce overall time-to-fund, and improve our approve-to-fund (look-to-book) conversion ratios.
At Neo, you don't just work here, you own a piece of what we're building.
When we win, you win - with real ownership and meaningful long-term wealth-building potential tied to our success.
👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence
🤑 A wide variety of discounts through our partner network

You have a proven track record of senior management experience specifically within mortgage fulfillment or underwriting.
You have experience leveraging technology and automation to transform traditional, manual operational processes into highly efficient, scalable workflows.
An Experienced Mortgage Operations Leader: You have a proven track record of senior management experience specifically within mortgage fulfillment or underwriting.
A People Developer: You are an experienced leader of leaders.
A Results-Driven Problem Solver: You are motivated by metrics.

We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals.
Final compensation is based on your skills, experience, and scope.

🚀 TOTAL REWARDS OVERVIEW
In addition to salary, our program includes equity - empowering employees to share directly in our momentum today and in the meaningful value we create for years to come.
❤️‍🩹 Flexible health benefits & life insurance
🌴 21 Days PTO + stat holidays, and personal leave
💪 Health & personal spending accounts
👶 Parental top-up & equity vesting during long term leave

You will directly lead, mentor, and develop a multi-tiered fulfillment function-including Managers, Team Leads, and Mortgage Fulfillment Officers.
We are looking for a strategic, high-performing Director, Fulfillment to lead and oversee Neo's mortgage fulfillment function.

This listing is sourced directly from Neofinancial's careers page and normalized into a canonical job model.