Luminovo
Customer Success Manager
🇺🇸 Austin (hybrid)
Sponsorship not specifiedDetected 21 days ago
Product ManagementProduct StrategyBrand StrategyHubSpotCRMAccount ManagementExcelSupply ChainCustomer Success
About the role
- You'll work with customers along the entire lifecycle - onboarding, adoption, renewal, and expansion.
- This is a pioneer role on our North American team: you'll shape how we do customer success in this market, not just execute an existing playbook.
Responsibilities
- Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value
- Drive net revenue retention through upsell, cross-sell, and contract expansion
- Use AI tools and automation to work smarter - we build AI for the electronics industry and practice what we preach
- Self-directed and energized by building something new - this is a ground-floor North American role
- putting people first & building great things
- Team Lead Customer Success in Europe and his team
- Sam https://www.linkedin.com/in/sam-mason-15742499/, our Business & Operations Lead for North America
- Matt https://www.linkedin.com/in/matthewwilliamrosenberg/, our Sales Lead for North America
- Max https://www.linkedin.com/in/maxhungenbach/, leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more
- Mark https://www.linkedin.com/in/mark-shif/, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives
Requirements
- Customer Success or Account Management experience in B2B SaaS, with owning retention and expansion targets
- ⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE
- Just so you know - we purposefully did not create a standard list of minimum qualifications for this role.
- We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV.
Nice to have
- Pioneer role - help shape how customer success works in a new market
- AI at the core of the product, not a marketing slide
- Collaborative, international team with offices in Munich, Berlin, and New York
- Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback
Benefits
- Monitor customer health and engagement data to catch churn risk early
Company info
- Join the North American expansion of a well-funded European scaleup with 300+ customers
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This listing is sourced directly from Luminovo's careers page and normalized into a canonical job model.