Flywire
Enterprise Client Success Manager
Boston, MA, United States · Senior · Full-time
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About the role
- You'll sit at the intersection of sales, operations, and product, serving as the trusted advisor who ensures clients are getting maximum value from Flywire's payment solutions while driving retention and revenue growth.
Responsibilities
- Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at Flywire
- Develop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfaction
- Partner closely with the Travel Sales Team on pipeline accounts - contributing to implementation and go-live planning well before a client's first transaction
- Drive revenue growth through proactive upselling and expansion opportunities within your book of business
- Own escalated client issues end-to-end, including chargebacks, refunds, and operational challenges, ensuring timely and accurate resolution
- Deliver regular business reviews, analytics, and reporting that help clients understand their performance and identify opportunities
- Lead and execute short- and long-term operational initiatives, continuous improvement plans, and client-driven special projects
- Collaborate cross-functionally with Product, Finance, and Operations to surface client feedback and advocate for enterprise needs
- Contribute to building and maintaining onboarding best practices alongside the Sales team
- In the coming years, manage and develop a team of Relationship Managers spanning multiple regions within the DMC business units
Requirements
- Bachelor's degree in Business, Communications, Marketing, or a related field
Nice to have
- Experience with Salesforce, GSuite, Asana, Jira, Slack, Looker, or Smartsheet is a plus
Compensation
- $85k-$95k
Benefits
- Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education.
- Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
Company info
- With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
- The Opportunity:
This listing is sourced directly from Flywire's careers page and normalized into a canonical job model.