Flywire

Enterprise Client Success Manager

Boston, MA, United States · Full-time

Sponsorship not specified$85k-$95kDetected 47 days ago

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About the role

You'll sit at the intersection of sales, operations, and product, serving as the trusted advisor who ensures clients are getting maximum value from Flywire's payment solutions while driving retention and revenue growth.

Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at Flywire
Develop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfaction
Partner closely with the Travel Sales Team on pipeline accounts - contributing to implementation and go-live planning well before a client's first transaction
Drive revenue growth through proactive upselling and expansion opportunities within your book of business
Own escalated client issues end-to-end, including chargebacks, refunds, and operational challenges, ensuring timely and accurate resolution
Deliver regular business reviews, analytics, and reporting that help clients understand their performance and identify opportunities
Lead and execute short- and long-term operational initiatives, continuous improvement plans, and client-driven special projects
Collaborate cross-functionally with Product, Finance, and Operations to surface client feedback and advocate for enterprise needs
Contribute to building and maintaining onboarding best practices alongside the Sales team
In the coming years, manage and develop a team of Relationship Managers spanning multiple regions within the DMC business units

Bachelor's degree in Business, Communications, Marketing, or a related field
5+ years of relationship management or account management experience, ideally in a B2B or fintech environment
Experience navigating complex client relationships, handling objections, and driving commercial outcomes
A proven track record of growing and retaining enterprise accounts
Strong analytical, planning, and communication skills - you're as comfortable in a spreadsheet as you are presenting to a C-suite

Experience with Salesforce, GSuite, Asana, Jira, Slack, Looker, or Smartsheet is a plus

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education.
We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients.

This listing is sourced directly from Flywire's careers page and normalized into a canonical job model.