Aya Healthcare

Aya Healthcare

Customer Experience Manager

San Diego, CA · Contract

Sponsorship not specified$31k-$36kDetected 2 days ago
Customer SupportCommunicationProblem SolvingMentoring

About the role

  • Join Aya Healthcare, named the #1 top workplace in the large company category by the San Diego Union-Tribune.
  • As a Customer Experience Manager, internally known as a Travel Experience Manager, you'll play a critical role in ensuring the happiness of our nursing and allied travel clinicians (healthcare workers).
  • You'll learn the ins and outs of how our company works and use this knowledge to come up with creative ways to resolve issues, increase process efficiencies and ensure clinician satisfaction.

Responsibilities

  • Coordinate with internal departments to implement problem-solving action plans.
  • Collaborate with HR, legal and clinical teams to execute issue investigation.
  • Develop a deep understanding of the knowledge and processes of internal departments to set up correct resolution expectations.
  • Company-sponsored virtual events, happy hours and team-building activities are always on the horizon - plus, you get a special treat on your birthday!

Requirements

  • Bachelor's degree.
  • At least 1 year of direct customer service experience.
  • High sense of urgency and ability to prioritize effectively.

Compensation

  • Aya reasonably anticipates the pay scale for this position to be $31.25 to $36.06 hourly, which equates to $65,000 to $75,000 annually.
  • The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position.
  • COMPENSATION: Aya reasonably anticipates the pay scale for this position to be $31.25 to $36.06 hourly, which equates to $65,000 to $75,000 annually.

Benefits

  • Free premium medical, dental, life and vision insurance
  • Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
  • Aya provides paid sick leave in accordance with all applicable state, federal, and local laws.
  • Aya's general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked.
  • However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
  • Unlimited DTO - we believe in time off!

Company info

  • We're an $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
  • At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
  • We're an $8+ billion, rapidly growing workforce solutions provider in the healthcare industry.
  • We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs.
  • We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
  • At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians and employees.
  • In fact, we put employee satisfaction above all else.
  • Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients.
  • We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving.
  • We embrace diversity in thought and backgrounds unified by a commitment to high achievement.
  • When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
  • We're looking for someone who loves solving problems, has a sense of urgency and can build a great rapport with departments across the organization.

Equal opportunity

  • Please click here for our EEO policy.
  • Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply.
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This listing is sourced directly from Aya Healthcare's careers page and normalized into a canonical job model.