Early Warning Services, LLC
Sr. Director, Lifecycle & Performance Marketing - Zelle
New York City · Director
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About the role
- Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
- Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire.
- This position is ineligible for employment Visa sponsorship.
Responsibilities
- Lead and develop the Zelle Lifecycle and Performance Marketing organization, including oversight of Consumer and Small Business lifecycle marketing strategies and teams.
- Develop integrated performance marketing strategies that drive enrollment, transaction growth, and long-term customer value across consumer and small business use cases.
- Partner with owner banks, direct connect financial institutions, and internal stakeholders to improve adoption and execution of lifecycle marketing programs.
- Establish segmentation, targeting, testing, and measurement frameworks to improve marketing effectiveness and optimize business outcomes.
- Lead development of marketing playbooks, campaign frameworks, and best practices that participating financial institutions can implement across their owned channels.
- Develop measurement standards, dashboards, and reporting frameworks to evaluate lifecycle and performance marketing effectiveness across the Zelle network.
- Manage agency and vendor relationships related to lifecycle strategy, marketing technology, analytics, and performance optimization.
- Build organizational capabilities, operating processes, and strategic planning routines for the lifecycle and performance marketing function.
- Coach, develop, and lead a high-performing lifecycle and performance marketing team, including two Senior Manager direct reports responsible for Consumer and Small Business marketing strategies and execution.
Requirements
- Bachelor's degree in marketing, business, or a related field, or equivalent experience
- Typically 15+ years of progressive experience in lifecycle marketing, performance marketing, or customer engagement strategy
- Experience working within highly matrixed organizations and influencing cross-functional stakeholders
- Experience leading integrated marketing initiatives across multiple customer segments and channels
- Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.
Nice to have
- Experience in financial services, payments, fintech, banking, or regulated industries
- Familiarity with real-time payments, digital wallets, small business payments, or adjacent fintech ecosystems
- Knowledge of customer journey mapping, segmentation strategies, and marketing performance optimization
- MBA or advanced degree preferred
Compensation
- New York, NY in USD per year is: $226,000 - $282,000.
Benefits
- Define the lifecycle marketing vision and roadmap across enrollment, onboarding, first transaction, repeat usage, engagement, retention, and reactivation.
- Establish a strong team culture focused on strategic thinking, cross-functional collaboration, operational excellence, continuous learning, and talent development to build long-term organizational capability.
Company info
- At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more.
- Requires the ability to communicate with internal and/or external customers.
- As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify.
Visa & Work Authorization
- This position is ineligible for employment Visa sponsorship.
This listing is sourced directly from Early Warning Services, LLC's careers page and normalized into a canonical job model.