Axos Bank

Commercial Loan Servicing Specialist

HQ - San Diego, CA · Contract

Sponsorship not specifiedDetected 8 days ago

ReactCustomer SuccessResearchLeadershipProblem SolvingMicrosoft Office

About the role

Axos Bank Target Range: $22.50/hr. - $28.00/hr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Maintain or exceed established service level agreements (SLAs) and call quality standards
Work closely with your team and leadership to propose, develop, and actively contribute to the creation and enhancement of new processes and tools - improving support workflows, increasing efficiency, and ensuring seamless integration with business operations while aligning with organizational goals and best practices
Maintain or exceed established service level agreements (SLAs) and call quality standards; independently resolve routine servicing issues and escalate complex or sensitive matters promptly
Play a key role in delivering exceptional service to commercial lending clients and business partners.

1-2+ years of customer success and problem-solving experience in a call center environment
Knowledge of Windows, Microsoft Office applications, and Internet browsers
Ability to react effectively and calmly in escalated situations
Ability to work in a high-volume work center
Ability to type 45 wpm
High school diploma or equivalent
Punctual attendance, with outstanding work ethics
Excellent written communicator
Possess excellent keyboard skills and etiquette
Quickly and accurately perform multiple tasks
Exceptional listening, questioning, and call control techniques
Maintain customer confidentiality
Sound and thorough knowledge related to products and services

In this position, you will serve as a primary point of contact for borrowers, responding to inquiries and processing loan servicing transactions through phone and email communications.
This role is ideal for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment, and is committed to delivering high-quality service with accuracy and attention to detail.
Financial industry experience within Commercial or Consumer Lending/Banking preferred

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

Axos is an Equal Opportunity employer.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Support customers and resolve inquiries via portal requests, phone, and email cases related to commercial loan servicing, including payments, payoffs, account status, and other related transactions

Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time.
Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position.

related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, g

This listing is sourced directly from Axos Bank's careers page and normalized into a canonical job model.