OpenTable

Lead, Field Enablement

Chicago, IL

Sponsorship not specified$118k-$140kDetected 6 days ago

Stakeholder ManagementAccount ManagementCustomer SuccessLeadershipCommunicationMentoring

About the role

Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
They will define how training, coaching, certification, and manager reinforcement work together across active role tracks, while helping modernize onboarding through AI-enabled learning, coaching, and reinforcement strategies.
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Lead and develop a team of New Hire Trainers, providing strategic direction, coaching, prioritization, and support across Restaurant Sales and Services onboarding programs.
Own the end-to-end strategy for new hire ramp, including program architecture, delivery approach, role-track design, graduation milestones, and readiness criteria.
Define how enablement-led training and frontline manager-owned coaching should work together to create a scalable and effective onboarding experience.
Partner with Enablement, frontline leaders, Product Marketing, Revenue Operations, and other cross-functional stakeholders to align ramp programs to business needs and field expectations.
We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.

2+ years of people management experience, including direct leadership of trainers, facilitators, or program managers.
Experience designing or evolving role-based onboarding programs with clear milestones, readiness criteria, and performance expectations.
Experience using data to evaluate training effectiveness and connect onboarding programs to behavioral and business outcomes.
Identify and implement AI-enabled tools, workflows, and reinforcement strategies that improve trainer efficiency, learner experience, and speed to proficiency.

Experience supporting sales, account management, onboarding, customer success, or other customer-facing teams.
Familiarity with balancing central enablement ownership and frontline manager accountability within ramp models.
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development

Work from (almost) anywhere for up to 20 days per year
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

Paid parental leave
Generous paid vacation + time off for your birthday
Competitive retirement and health plans
We offer a competitive base salary and benefits including:
This role is eligible to be considered for an annual bonus.
As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment.

This listing is sourced directly from OpenTable's careers page and normalized into a canonical job model.