Absorblms

Director, Account Management

Remote US · Director

Work authorization requiredDetected 8 days ago

AccessibilitySalesforceAccount ManagementNegotiationCustomer SuccessZendeskLeadershipCommunicationCollaborationMentoring

About the role

With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility.
Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation.
We empower learners to enrich their lives, workplaces and communities.

Own and drive client renewals, retention, and net retention targets
Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
Lead regular Executive Business Reviews and strategic check-ins
"We're building something special at Absorb, and our Account Management team is at the center of it.
As the Director of Account Management for US/Canada, you'll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients.
In this influential role, you'll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb's solutions deliver measurable impact and exceptional experiences.
If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference.
New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes.

Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/ Claude
6+ years of leadership in mid-market/enterprise SaaS account management
Proven experience managing complex accounts in North America
Exceptional communication, relationship-building, and consultative skills
Demonstrated success in driving renewals, upsell, and cross-sell opportunities
High intellectual curiosity, and thrive in a fast-paced, remote-first environment
Strong leadership and mentoring abilities
Passionate about customer success and continual learning

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce.
The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide.
We're united, and we grow through our commitment to elevating continual learning!
We believe in the power of AI and technology to make learning accessible to everyone.
Fully remote-first work with flexible work arrangements 🏡

We achieve exceptional results by genuinely caring about each other and the work we do
This role is about leading a team, building trusted relationships, and helping customers get real value from our platform as they grow.
You'll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business.
Our values are simple:

equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs.

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponso

This listing is sourced directly from Absorblms's careers page and normalized into a canonical job model.