businessprocessingsolutions
Director, Customer Success
Philadelphia, Pennsylvania · Director · Full-time
No sponsorship$130k-$135kDetected 12 days ago
Account ManagementBusiness DevelopmentNegotiationCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationTransportation Management
About the role
- The Director, Customer Success is responsible for establishing and executing the strategic vision for customer success across a portfolio of municipal clients within the parking and mobility sector.
- Serve as the executive relationship owner for key customer accounts, elected officials, and senior municipal stakeholders.
- Provide strategic direction and oversight for complex customer initiatives, implementations, escalations, and service transformation efforts.
Responsibilities
- Establish and execute customer success strategies that align with organizational objectives and drive long-term customer value, retention, and growth.
- Lead a portfolio of highly strategic municipal partnerships with significant operational, financial, and reputational impact.
- Lead complex contract negotiations, renewals, and expansion opportunities that support revenue growth and profitability objectives.
- Partner with executive leadership to identify market trends, emerging customer needs, and strategic growth opportunities.
- Represent the organization with municipal leaders, industry organizations, strategic partners, and external stakeholders to strengthen market presence and business development opportunities.
- Lead, develop, and mentor Customer Success team members while fostering a culture of accountability, collaboration, and continuous improvement.
Requirements
- Demonstrated ability to make independent decisions in complex and ambiguous situations with significant business implications.
- Ten (10) + years of experience in customer success, strategic account management, government contracting, municipal services, or equivalent leadership roles.
- Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.
Skills
- High school diploma or GED equivalent
- Exceptional executive communication, negotiation, and influencing skills.
Compensation
- This role will offer $130,000 - $135,000 per year depending on experience and skills.
Benefits
- Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits.
- Medical, Dental, & Vision Insurance
- Healthcare & Dependent Flexible Spending Accounts (FSA)
- Health Savings Account (HSA) with Employer Contribution
- Company Paid Short- & Long-Term Disability
Company info
- We offer our full-time regular employees who meet eligibility criteria the following which include:
Visa & Work Authorization
- Sponsor enterprise initiatives that improve customer retention, profitability, and organizational effectiveness.
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