Inspire Brands

Staff Tech Operations Engineer-Payment & POPs

Atlanta Support Center · Staff+

Sponsorship not specifiedDetected 21 days ago

PythonPowerShelliOSAndroidLinuxMachine LearningProcess ImprovementCustomer SupportLeadershipCommunicationTime ManagementMicrosoft Office

About the role

This role is responsible for delivering high ‑ quality Technology Operations outcomes across multiple domains by designing, executing, and continuously improving processes, automations, and technical capabilities.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company.

including partnership to drive business needs forward.
Own vendor relationships, heavily influence the vendor's roadmap, drive & execute commercial negotiations, heavily influence commercial engagements and ensure vendors meet & exceed contractual, operational, and service‑level commitments, including continuous improvement.
Perform necessary on reported defects to validate issues, identify configuration errors, and analyze provided logs to determine resolution paths. Execute resolutions, including partnership with help desk teams for ongoing support.
Effectively design, continuously improve, coordinate and complete all tasks necessary for successful execution, ensuring all assigned work is delivered on time using runbooks, automations, artificial intelligence, and established processes.
Practical experience in building business and technical requirements
Collaborate strongly with business partners, at all levels of the organization, with a service-oriented mindset
Effectively communicate with stakeholders as a subject matter expert, prevent errors, ensure success, and manage expectations.

It requires a strong ownership mindset, the ability to troubleshoot complex issues, and a solid understanding of how technology connects across the organization.
10 to 12 years of progressive, relevant IT experience such as system configuration and implementation
Expert knowledge of relevant applications and technical platforms
Expert experience with Microsoft Operating Systems and associated software such as Microsoft Office
Proficient knowledge of at least two other operating systems such as iOS, Android, Linux etc.
Strongly Desired: 4 Year Degree and/or Bachelor's Degree in Computer Science or related field

Excellent customer service skills. Empathetic; continually solve problems through the eyes of the user
Proven track record of providing effective team leadership
Extremely well organized (including good project and time management skills) and high attention to detail
Strong partnering skills and a service leadership mindset are required
Proven track record of team member development outside of formal channels

Knowledge in, and of the uses of, Machine Learning, Artificial Intelligence and Robotic Process Automation.

Clearly and accurately communicate with customers, stakeholders, engineering teams and leaders regarding supported technology, capability optimization and future capabilities as defined by role
Design, manage and/or execute Requests, Projects, Incidents/Cases, and Problems through designated ITIL/SDLC processes to ensure customers' real-time visibility of service status.
Clearly and accurately communicate with customers, stakeholders, engineering teams and leaders regarding supported technology, capability optimization and future capabilities as defined by role; including partnership to drive business needs forward.
Excellent verbal, and written communications and presentation skills with an emphasis on being able to present technical topics in an easy-to-understand way for non-technical customers

This listing is sourced directly from Inspire Brands's careers page and normalized into a canonical job model.