Wattswater

Sr. Technical Instructor

North Andover, MA, USA · Senior

Sponsorship not specifiedDetected 12 days ago

Customer SupportMechanical DesignCommunicationMicrosoft Office

About the role

Together, we're reimagining the future of water.
We feel proud every day about what we do.
This position has no direct reports but is expected to mentor and coach other Technical Instructors and Instructional Designers.

Responsibilities

When not traveling, non-office days may be used for instructional design and content development.

Requirements

In the absence of a degree, 10+ years of directly relevant work experience will be considered.
Minimum 6 years of experience as a technical instructor, course developer, or instructional designer in a construction, mechanical engineering, plumbing, or industrial product environment.
Ability to remain seated at a desk or workstation for extended periods.
Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

Nice to have

Proficiency in ADDIE or similar instructional design methodology.
Prior experience training on plumbing or HVAC products.
Hands-on trade experience (journeyman plumber, pipefitter, or similar) is a strong differentiator.
Experience in customer-facing roles and a strong customer focused mindset.
Familiarity with Watts product lines or competitor equivalents.
General Applicable Company Competencies
Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.

Skills

Competitive compensation based on your skills, qualifications and experience

Compensation

Competitive compensation based on your skills, qualifications and experience

Benefits

Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

Company info

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.
We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.
Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.
Scope of Position
This technically skilled and hands-on individual, as part of the Technical Training team, will be responsible for designing, developing, and delivering product and applications based training programs that enable Watts' customers and channel partners to install, maintain, and troubleshoot a variety of plumbing products and system solutions with confidence.
The role blends 60% instruction delivery with 40% instructional design.
This position reports to the Director of Training.
This role is hybrid and is based in North Andover, MA.
Primary Job Duties and Responsibilities
Conduct hands-on and virtual instructor-led training on a variety of Watts product lines and plumbing system solutions for contractors, distributors, engineers, and other audiences. (40%)
Design and develop new training curricula and revise existing content for instructor-led, Lunch & Learns, and e-Learning, partnering with product engineering, technical support, sales, and marketing to source accurate product information, specifications, and graphics. (25%)
Partner with internal stakeholders and external customers to identify training gaps, obtain feedback, and deliver solutions that improve product knowledge, installation quality, and customer satisfaction. (10%)
Mentor and coach other Technical Instructors and Instructional Designers to maintain consistently high training quality across the organization. (10%)

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