Basata
Growth Partner
Tempe, Arizona · Full-time
Sponsorship not specifiedDetected 57 days ago
HubSpotCRMAccount ManagementCustomer SuccessPatient CareLeadershipCommunicationMentoring
About the role
- It's a consultative, high-accountability position for someone who can speak the language of healthcare operations and translate it into action.
- You'll work directly with practice administrators, call center staff, and clinical leadership.
- You'll be coaching them on how to get the most out of the platform, identifying where they're leaving value on the table, and partnering with them to fix it.
Responsibilities
- Coach front desk, call center, and admin staff on workflows and best practices that drive platform adoption and referral conversion
Requirements
- 5+ years of experience in customer success, account management, or similar role
- You can speak credibly to practice administrators and clinical staff because you've had direct experience with them before
- A track record of managing a book of business and being accountable to retention or growth outcomes, not just satisfaction scores
- You know how to help a team change a habit, not just explain a feature
- Experience delivering training to non-technical audiences and adapting your approach based on the room
- You can adjust your style whether you're in a room with a practice manager, a call center rep, or a CEO
- Operate with a high degree of autonomy and comfort in an early-stage environment where process is still being built
Nice to have
- Experience at an early-stage or high-growth SaaS company
- Familiarity with referral management or patient access workflows specifically
- Your work will help clinics run more smoothly and ensure patients get the care they need-faster and with fewer headaches.
- Shape something meaningful.
- From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
- Work with purpose.
- Why Join Basata?
- When obstacles appear, we remove them.
Skills
- Growth Partner
- Full-Time | Tempe, AZ
- About Basata
Benefits
- We refuse to accept that healthcare has to be broken.
- We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people.
- Our vision is ambitious-some might call it impossible-but we believe patients and providers deserve nothing less.
- You'll own the health and retention of your book of business and be a key voice back to our internal teams on what's working and what isn't.
- Own a portfolio of medical practice customers, serving as their primary relationship and strategic point of contact post-implementation
- Monitor customer health signals and proactively engage at-risk accounts before issues escalate
- You've worked within and led medical practices, understanding how they operate and what makes them successful, end to end.
- Expertise in healthcare workflows.
Company info
- How will this help them?
- How will they use it?
- We make our customers the hero-while never compromising on ethics, privacy, or trust.
- Deliver ongoing training as the product evolves, ensuring your customers are always getting full value from new features and capabilities
- Partner with the Implementation team to ensure a smooth handoff and fast time-to-value for new customers
- Serve as a structured feedback loop between customers and the Product team, capturing what's working, what isn't, and what practices need next
- What We're Looking For
This listing is sourced directly from Basata's careers page and normalized into a canonical job model.