Kainos
Systems Support Engineer - Toronto
Toronto
Sponsorship not specifiedDetected 1 day ago
RecruitingHRISCustomer SupportCommunication
About the role
- Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
- This role is 5 days a week in the office, Monday - Friday.
- We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.
Responsibilities
- Actively contributing to application-specific support areas and seeking ways to improve service delivery,
- Performing IT system administration tasks with support from colleagues while participating in knowledge sharing,
- Sharing ideas and seeking support to implement improvements,
Requirements
- Knowledge of using and performing troubleshooting tasks.
- Knowledge on both Mac OS and Windows environment.
- Awareness of latest technology trends and the ability to actively keep up to date with technological developments.
- We all work in teams here in Kainos - a proven ability of strong team skills, including taking direction from others, is crucial.
- Ability to adapt and change to fluid processes
- Experience in working in a customer-facing environment and helping with customer-related issues.
- You will be required to mentor and guide trainee-level engineers, helping them to understand processes.
Company info
- Owning first / second line IT customer support requests - you will be providing timely and accurate support to customers by responding to tickets that are logged via ticketing system, or via customer phone calls,
This listing is sourced directly from Kainos's careers page and normalized into a canonical job model.