HarbourVest Partners

Director, CRM Product Owner

Boston · Director

Sponsorship not specified$180k-$190kDetected 32 days ago

SnowflakeData AnalysisProduct ManagementAgileSalesforceCRMCommunicationCollaboration

About the role

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.
In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

Own and manage the Salesforce CRM Institutional product backlog, including user stories, prioritization, and acceptance criteria
Partner with collaborators across IR, Client Service, Operations, Technology, and Data teams
Drive day-to-day sprint execution and participate in Agile ceremonies
Support UAT, defect triage, and release readiness
Partner with data teams to ensure data accuracy, completeness, and governance
Support integration of Salesforce with data platforms (e.g., MDM, Snowflake, Client Portal & downstream systems)
Support delivery of CRM reporting and dashboards aligned to business needs
Define and manage requirements for client data (Institutions/Accounts, Contacts, Investors, Hierarchies & Relationships)
Partner with analytics teams to define KPIs, metrics, and data requirements

Bachelor of Arts (B.A) or Bachelor of Science (B.S) or equivalent experience required
6-10 years of experience in Product Ownership, CRM delivery & Business Analysis
And other responsibilities as required
Strong Agile delivery and backlog management experience
Superb communication and stakeholder-collaboration skills
Master of Science (M.S.), Master of Business Administration (MBA) or equivalent experience would be a plus

An expert level understanding of Salesforce data model (Institutions/Accounts, Contacts, Opportunities, Activities)
Strong knowledge of client-data models, MDM concepts, and data integrations
Keen awareness of data platforms such as Snowflake and end-to-end data flows
A deep understanding of release management and environment lifecycles
As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.
In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive.
HarbourVest is an equal opportunity employer.
Experience with Salesforce CRM in financial services (preferred)

$180,000.00 - $190,000.00
This USD base salary range represents only one component of total compensation for this role and is provided in accordance with local requirements.
This role is eligible for a discretionary annual bonus, which is determined based on individual and overall firm performance.
In addition to salary and bonus, total compensation may include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, paid time off, and wellness programs.
Please note the posted ranges do not apply outside the U.S. and should not be converted to other currencies as a proxy for compensation in other countries.

Education Preferred
Our total rewards offerings are influenced by several business factors, and eligibility for certain components will vary by position and geography.

This listing is sourced directly from HarbourVest Partners's careers page and normalized into a canonical job model.