Okta

AI Trainer

Toronto, Ontario, Canada

Sponsorship not specified$124k-$186kDetected 20 days ago

Machine LearningNLPCustomer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

This is a critical specialist role that offers the chance to directly influence millions of customer interactions annually.
You will act as the primary expert on the AI agent's performance, applying a strategic mindset to continuously analyze conversational data and leverage analytics to enhance the bot's ability.
Implementing prompt engineering best practices.

Own Conversational Quality & Tone: Act as the primary owner for the AI agent's output, managing the content, tone, and ethical guardrails to ensure responses are accurate, on-brand, and avoid inappropriate or incorrect assumptions and "hallucination."
Prompt Engineering & Training: Develop, test, and deploy advanced prompt engineering techniques, training materials, and conversational flows to enhance the AI agent's accuracy, intent recognition, and overall effectiveness.
Continuous Improvement: Maintain and update conversation scripts to reflect product and policy changes, and continuously identify and report on agent bugs, system gaps, and areas for potential escalation.
Deep Conversational AI Experience: Proven experience in a role involving AI training, prompt engineering, Natural Language Processing (NLP), or conversational design, specifically for customer support or enterprise service systems.
Technical Communication: Excellent written communication skills, with a keen eye for detail and the ability to write clear, concise, and helpful responses that maintain a professional tone.

Strong analytical skills with a proven ability to interpret large sets of conversational data and performance metrics to draw meaningful, actionable insights for AI training and system tuning.
Familiarity with major AI conversational platforms (e.g., Dialogflow, IBM Watson, Rasa, or similar enterprise-level tools).
Platform Proficiency: Familiarity with major AI conversational platforms (e.g., Dialogflow, IBM Watson, Rasa, or similar enterprise-level tools).

Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI.
Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
This work requires a relentless drive to solve complex challenges with real-world stakes.
We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work.
The annual base salary range for this position for candidates located in
Below is the annual salary range for candidates located in Canada.
Your actual salary will depend on factors such as your skills, qualifications, and experience.

Thought Leadership: Stay current with the latest trends and technologies in conversational AI, machine learning, and prompt engineering, bringing new ideas and strategic proposals to the table.

You'll be joining our Okta Customer Acceleration organization, a high-impact team focused on defining and optimizing the self-service journey for our customers across Knowledge, Online Support, and Communities.
Our mission is to transform the customer experience by enabling efficient, accurate, and engaging self-service solutions.
We are looking for a specialist who can operate with strong independence and act as a domain expert.

This listing is sourced directly from Okta's careers page and normalized into a canonical job model.