PagerDuty
Director, Sales Strategy & Operations
San Francisco · Director
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$22,000 more — $169,000 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $169,000 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Management Analysts" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Management Analysts (13-1111) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- PagerDuty is seeking a Director, Sales & Customer Success Operations - Americas to serve as a senior operator and trusted advisor to our Americas Sales and Customer Success leadership.
- This role looks beyond the current quarter: you will anticipate what the business needs next quarter, next fiscal year, and beyond, while running the operating cadence and forecast rigor that keep the region on track today.
Responsibilities
- Partner with Sales leadership to execute on key imperatives
- Drive seller productivity and remove friction from the sales motion
- Support the design of overage models, territories, segmentation, quotas, and capacity planning
- Support Sales compensation, headcount, and incentive design with Finance and People
- Serve as the primary strategic and operating partner to Americas Sales leadership, translating company and regional priorities into clear plans and driving execution on key business imperatives.
- Own the Americas sales operating cadence, including weekly forecast calls, pipeline inspection, deal reviews, QBRs, and executive performance readouts, with clear insights, actions, and accountability.
- Drive seller and front-line manager productivity by identifying friction in the sales motion, simplifying processes, and scaling best practices across segments.
- Serve as the operating partner to Americas Customer Success leadership on retention, adoption, and expansion priorities.
- Support CS compensation, headcount, and incentive design with Finance and People
- Partner with IT, Applications, and other stakeholders to evolve the processes and tools supporting Americas Sales and CS, defining requirements and priorities without owning the systems roadmap.
Requirements
- Bachelor's degree in Business, Finance, Economics, or a related quantitative field
Nice to have
- The ideal candidate will have extensive experience in GTM strategy and operations, ideally in the cloud computing space
- They will have a passion for problem-solving and an ability to think strategically and execute methodically, while identifying the root cause for the identified problems
- They should have an aptitude for analytics and data-driven decision-making, and a proven track record of driving successful GTM strategies that include both Product Led Growth and Enterprise Selling motions
- customer-focused in running Strategy & Operations
- Understanding of various sales tools, how to leverage them effectively, and consult GTM stakeholders on how to properly leverage them to maximize efficiency and selling motions
- 10+ years in management consulting, sales, customer success, or business operations, GTM strategy, or business planning in enterprise software or large-scale tech
- 3+ years of direct people management leading sales ops, CS ops, strategy, or analytics teams
- Track record leading sales planning and running the sales operating cadence with senior Sales leaders
Skills
- PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations.
Compensation
- Competitive salary
Benefits
- As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
- Learn more, including country-specific offerings, on our benefits site.
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days &
- Improve forecast accuracy and pipeline health
- Look ahead across quarters to anticipate business performance, pipeline coverage, and resource needs, and recommend actions before gaps emerge.
Company info
- Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more.
- What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
This listing is sourced directly from PagerDuty's careers page and normalized into a canonical job model.